Short version: if something we sold you is faulty, we'll put it right. Here's how it works for each kind of product.
Because a digital file can't be returned once it's been downloaded, digital purchases are not refundable for change of mind. We will refund or replace a digital product if:
Lost your download? You don't need a refund — fetch a fresh link any time from Your Orders.
Each book is printed to order just for you, so we can't accept change-of-mind returns. If your book arrives damaged, misprinted, missing pages or faulty, tell us within 30 days of delivery and we'll send a replacement or refund you in full, including shipping. We'll ask for a photo of the problem; you won't need to post anything back unless we ask, and if we do, we cover the return cost.
If an order hasn't arrived within 30 days of the shipping email, contact us and we'll trace it or replace it.
The printed part of a bundle is covered by the printed-book policy above and the digital part by the digital policy. A faulty book doesn't affect your digital access, and vice versa.
Refunds go back to the original payment method through Stripe, usually within 5–10 business days of approval. We'll email you when it's done.
Nothing here limits the rights you have under consumer law where you live (for example the Consumer Guarantees Act in New Zealand, or statutory cancellation rights in the UK and EU). Where those rights give you more, they apply.
Reply to your order email or use the contact page with your order number (it starts with SW-). We answer within two business days.
Last updated 2 October 2026